The Last Resume'

                 RESUME (THE LAST)

TOM CAMPBELL, MHA

OBJECTIVE: A good cup of coffee in the morning, a fine glass of red at night - poker, reading, writing (no 'rithmetic please) in between...Julieann Marie by my side.

PROFESSIONAL EXPERIENCE:

Campbell Health Management, Inc., Sacramento, California, 1998 – 2017. 

Its been a great ride thanks to the help of
a lot of wonderful people especially
Julieann Marie Campbell

Founder/Principal – Talk about boom and bust!  "It was the best of times; it was the worst of times." - Thank you Mr. Dickens - 

Man, there were some damn lean years and then again…along the way I met some really great people and some world class jerks too.  I even got canned from a couple of jobs because I couldn't figure what in the hell my clients wanted from me (probably my fault).  I will tell you this; there are people out there who naturally hate consultants.  For those, all I did was borrow their watches so I could tell them what the hell time it was.  Along the way, I spent almost four years of my life sleeping in Marriott's and got to make some life long friends among many clients and other consultants.

Chairman and Board Director – River Oak Center for Children, 1997-2009.  I had a great time with a lot of people who were doing their best to provide decent mental health services for kids.  It sucked to be constantly searching for handouts so we could provide services but we got it done and grew nicely.

Schubert Associates, Inc., Sacramento, California, 1991 - 1998

President and Chief Operating Officer – Working with Doctor Jim Schubert (RIP) was a seriously great adventure.  He originally hired me for $0 dollars.  That’s right - zero.  The company was brand new and that is where we were financially.  Schubert suffered from the lack of patience you might expect from a former practicing orthopedic surgeon but he loved innovation.  In fact, he was the brains behind one of the nation’s first handful of HMOs shortly after the Act was passed in 1972. He was also one of a couple of pivotal figures in the nation's first TRICARE contract for military families.  Our biggest engagement brought in over $2.5 million in six months after I presented our TRICARE consultant case to representatives from US Healthcare and Unisys courtesy of Big John Hammack – the world’s most accomplished drive-through VP.  After seven years, in a fit of wanton hubris, I left our company and started my own but the good Doc and I remained friends.

Consultant, Sacramento California, 1990 - 1991

This was a damn ugly time.  I bought a business with a partner who turned out to be bi-polar or something and ended up selling out to him after he didn't turn up at the office for over three months.  I also worked for a pitiful little headhunter firm for a little while but my heart was never in it.  I left after recruiting a nurse practitioner and getting stiffed for payment by the company owner.  They were world class shysters.  I worked with the former CEO of Foundation Health  for a while too, trying to drum up some consulting business. I had no idea what I was doing and was a total failure. In the end so was he but he had millions to fall back on. This is all because I really wanted to stay in Sacramento and raise our kids and as it turned out, my wife ended up doing that (raising our kids I mean) not me.  I just went on the consultant road and regretfully became a part-time dad.

Yours truly in 
consultant mufti.

Foundation Health, Sacramento, California, 1987 - 1990

Chief Operating Officer – This turned out to be almost the greatest and in the end, the most traumatic experience of my working life.  We won the first TRICARE contract, I hired over 120 people to cover Northern California operations supporting almost 400,000 military families and we began a triple option health care plan (HMO, PPO, FFS)…all in six months.  There was a devastating failure in our claims system (outside my responsibility thank God) that caused a lot of good people to run over each other and ended with the firing of the Board Chairman and Corporate Medical Director, Dr. Jim Schubert (yes, the same Schubert mentioned earlier).  

Rand Corporation did an independent study though and loved the work my gang was doing.  A year and a half later we had a new CEO who arbitrarily integrated the commercial side of the company with the government side and eliminated most of the 120 great people I had hired. I was shoved to the side with a job that had no description to speak of.  After considering all the great work my folks had done, and the fact that they were being tossed aside I said, “f___ it” and left. 

This was my transition from the military health system with quality patient care as a primary focus to a civilian for-profit system with the bottom line as the sole focus. In the HMO world, big bucks superseded quality patient care and customer service.  It was not about patients.  It was about widgets, it was abrupt and I was totally unprepared for it.  I still have open wounds to this day. 

Air Force Medical Service Headquarters, 1984 - 1987

Corporate Director - Managed career development and placement for over 1,240 health care administrators in corporate, hospital and clinic positions.  What a great job this was.  My boss, Paul Murrell and I had the structure and support we needed to do the best we could to fulfill the mission and advance the careers of everyone.  Of the 1200+ pencil pushers (like us) we supported, 1,000 or so were on their way up and around 100 were burned out or assholes or both and on their way down. We managed them all and spread them among assignments pretty damn good.  The sum of it all turned out to be the best job I ever had.

Air Force Hospital, Great Falls, Montana, 1980 - 1983

Administrator and CEO – I loved this work.  I was really into “management by walking around” and would get up from my desk, head for the wards, peek into patient rooms and ask them how lunch was.  I loved everyone working in the hospital and they knew it.  This job got me promoted to Major three years below the primary zone – the biggest bonus (and shock) I  had in my 50+ years of being a working stiff. (Sure there was a ton of luck involved but you gotta be in the game to get lucky right?!)  My biggest career regret?...taking a job at an HMO instead of a hospital when I left the Air Force.  Years later a former Corps Chief, General Pete Bellisario would ask why I left.  I could only answer that my wife and I likely would have been very happy to stay, it was just that I was in the Air Force from the ages of 17 to 41 and, out of curiosity, wanted to start a new life to see what it was about.  As it turned out, the "new life", daughter Samantha Marie Campbell was born about a year later.  Guess I got confused about the objective there.  

EDUCATION:

MHA, Health Care Administration - Medical College of Virginia, Richmond, Virginia, 1979. 

MCV was a true ball buster. The program is currently ranked third in the nation (How'd they pull that off?!)  I worked like a dog to get through and was never so worried that I might fail at something. Yes, I had imposter syndrome big time. Julieann paid an even greater price trying to get me through it all. (For more on this see, "Grad School Kicked His Ass") 

BA, Cum Laude, Economics - Chapman College, Orange, California, 1973. This was a 3.5 year whirlwind of CLEP testing, night school and an Air Force sponsored Bootstrap program. Julieann did absolutely everything for us while I focussed on my Air Force day job and the degree.

Faculty - Adjunct professor; Chapman College healthcare administration graduate program: Teaching…I loved it. For new classes, it took me an average 3 hours prep time to teach one hour of class time and I have no doubt I learned a lot more than my students.  Preceptor; Air Force Education with Industry in management of health maintenance organizations.  The only “student” I had was Don "Aught" Palen.  The job rightfully moved from me to the CEO after a short while which was good since I was fresh in the HMO business and had no idea what the hell I was doing anyway.

BOARDS:

Chairman - River Oak Center for Children: Past Chairman and Member, Board of Directors 1997-2009; Chair, Strategic Planning and Personnel Committees, 1997-1999, 2001-2009. Arden Little League: Member, Board of Directors, 1991-1994

THE END (?)

Hell no this is not the end.
And references are NOT available so forget it. On the other hand, you could check with my bride, Julieann who has always made me look good, even when I was very bad. Now, it’s the beginning of a new adventure, another chapter for a memoir.

For those of you who haven’t read that literary tour de force it goes like this:

1.      Hayseed

2.      Saint

3.      Sinner

4.      Soldier Boy

5.      Road Warrior

6.      Boomer

7.      Badass… (Yeah there's a book on this too...)

8.      ?

I’d write more but I have already exceeded the recommended two page (Forgiveness not requested) resume limit.  Besides, I am tired and still need to trim the palm trees in Molly’s Grotto at the famous Campbell Family Nor-Cal Ranch.

How to Operate a Floor Buffer - Dad

Among other things, my father was a runaway, Navy veteran, mayor and lumber yard manager.  But mostly, he was a janitor in Ohio and in Washington state. When I was a young boy I would help him so I learned how to clean bathrooms, move furniture, sweep floors and operate a big, heavy floor buffer.

Running the buffer was a blast.  Typically, we would first sweep, then use a mop to clean, then another mop to put a thin layer of wax on a hall or classroom floor. When it dried we would cruise it with a buffer. We could lay a perfect pattern if we used the linoleum tiles as guides and used three basic motions. Tilt up and the buffer would go right, pull back to move to the next line of tiles, push down to go left and repeat. We would move back and forth in rhythmic motions until the job was done.  We worked backwards so we could see our even patterns and not track up the fresh work. When finished, it was pretty satisfying to step back and admire the job. It was also a technique I would use many times later as an Air Force airman living in a barracks.

But this story isn't entirely about a buffer, its more about my father. He seemed pretty happy being a janitor. I could tell because I got to spend time with him at work and at home. He had the job figured out and it wasn't complicated by politics as so many other jobs seem to be.  In fact, his M.O. in the early days was to get really pissed at some political development at work, quit and move on with Mom, my brother David and I in tow.

At home, he and Mom laughed a lot, he messed around with hobbies, spent time with my brother and I and made music. He could sing too. I mean he could really sing and Mom could harmonize perfectly with him.  They had home made sheet music written in Mom's beautiful hand. They have both been gone for quite a while now but I can still, in my mind, hear them harmonizing on songs like "Whispering Hope, Do Lord" and others.

Somewhere...somewhere in my brother's garage I believe that sheet music is at rest. Next time I visit him, I plan to drag him out there and help him locate it so we can get it scanned and preserve it properly for family archives.